3roc Privacy Policy
Last Updated: October 2024
At 3roc, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, https://www.3roc.co.uk, or interact with our services.
You agree to the terms outlined in this Privacy Policy by using our website or providing your information.
1. Who We Are
3roc is a leading IT services provider, specialising in cloud migrations, infrastructure management, and IT support. Our registered address is 3Roc, Office F8, The Esplanade, Rochdale OL16 1AE. You can contact us at sales@3roc.co.uk for any data protection concerns.
2. Data We Collect
We may collect personal data directly from you or through our website and services. The types of data we may collect include:
– Personal Information: Such as name, email address, phone number, job title, company name, and billing address, provided when you contact us, register for our services, or fill out forms.
– Usage Data: Including IP address, browser type, device information, and pages you visit on our website. This data is collected through cookies and analytics tools.
– Communications: Such as records of correspondence if you contact us through email, chat, or phone.
3. How We Use Your Data
We use the personal data collected for the following purposes:
– To provide, maintain, and improve our services, including processing enquiries, managing service contracts, and offering technical support.
– To send you marketing and promotional materials, newsletters, and relevant updates (with your consent).
– To analyse and improve our website and services using analytics tools to monitor traffic and understand user behaviour.
– To comply with legal obligations, respond to government requests, or protect our legal rights.
We do not sell or rent your data to third parties.
4. Legal Basis for Processing
We process personal data based on the following legal grounds:
– Contractual Obligation: When data is necessary to enter or perform a contract (e.g., to deliver our services or support).
– Legitimate Interest: When processing is in our legitimate interest and is not overridden by your rights (e.g., improving our services).
– Consent: When you have provided consent for us to process your data (e.g., receiving newsletters).
5. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies may collect data such as your IP address, browser type, and user preferences. You can manage your cookie preferences through your browser settings.
For more details, please see our (Cookie Policy)
6. How We Protect Your Data
We take the security of your data seriously and use a variety of technical and organisational measures to ensure its safety, including:
– Secure encryption of data in transit and at rest.
– Restricted access to personal data on a need-to-know basis.
– Regular security audits and updates to our IT infrastructure.
While we strive to protect your data, no system can be completely secure, and we cannot guarantee the absolute security of any information shared with us.
7. Data Retention
We will only retain your data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it.
8. Your Data Protection Rights
Under data protection laws, you have the following rights:
– Right to Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of any incorrect or incomplete personal data.
– Right to Erasure: Request deletion of your data where applicable.
– Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
– Right to Data Portability: Request the transfer of your data to another service provider.
– Right to Object: Object to the processing of your data in certain cases.
– Right to Withdraw Consent: Withdraw your consent at any time where processing is based on your consent.
If you wish to exercise any of these rights, please contact us at sales@3roc.co.uk
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those third parties before sharing your data.
10. International Data Transfers
3roc operates primarily within the UK and the European Economic Area (EEA). However, in certain circumstances, your data may be transferred outside the UK or EEA. If this occurs, we ensure that adequate safeguards are in place to protect your data in line with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, don’t hesitate to get in touch with us at:
3roc
Email: Sales@3roc.co.uk
Address : 3Roc, Office F8, The Esplanade, Rochdale OL16 1AE
We are committed to protecting your data and respecting your privacy rights.